Knowledge base
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Support Centre
General Questions
- Do you sell phones?
- What are your operating hours?
- What is the difference between ‘As New’, ‘working’ and ‘dead’ condition?
- What happens if Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
- What happens if Mobile Monster receive my phone and it fails the working condition test?
- Can I send in more than one device?
Sending your device to MobileMonster
- What are your delivery options?
- How do I check the status of my order?
- Can I drop my device off to you?
- I have not received my satchel?
- Do I need to send you the box and manual?
- Do I need to send my SIM card and / or memory card with my phone?
Information On Your Phone
- How do i tell what model my iPhone / iPad / Apple watch is?
- How can i tell the condition of my device?
- I can't seem to find my phone listed on your site?
- Removing your personal data from your device
- What is an IMEI Number & How To Find It
- I want to send two iPhones in but I have erased them and can't find out what the capacity (GB's) are, what do I do?
Locked Phones
Payments
Your Account
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General