Customer Support Team MM
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Do you sell phones?
No, we do not sell any mobile devices on our website Mobile Monster. We are only able to purchase phones.
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What are your operating hours?
Our offices are open 9:00 am to 5:00 pm Monday to Friday.However, feel free to send us an email at any time during the day and we will get back to you as soon as possible during these trading hours.
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What is the difference between ‘As New’, ‘working’ and ‘dead’ condition?
As New – These are phones without any signs of use, no scratches or dents. For some models we do require that the complete box and manual is included to achieve the ‘as new’ price. Working – These ...
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What happens if Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
We will offer you a revised price, if you reject this we can send the device back free of charge.
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What happens if Mobile Monster receive my phone and it fails the working condition test?
We will offer you a revised price, if you reject this we can send the device back free of charge.
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Can I send in more than one device?
Yes, you are able to send in multiple devices by adding more items to the cart or either created additional sell orders.
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My phone is not listed on your website?
If you have a newly released phone we may have not added your device to our website yet, feel free to send us an email and we can look to add it.Older devices no longer have value in the second-han...
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What is your ‘Risk free evaluation service'?
"With Mobile Monster, you can send in your device for an evaluation completely free. We offer a reply-paid address and a free satchel option, so you don’t have to pay anything for postage.If the qu...
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What do I need to send in with device(s)?
For the "Working" and "As New" conditions - refer to the following:iPhones and iPads: Chargers not requiredApple Watches: Original band, and charger requiredMacBooks: Charger required
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What happens if I send in my device and it has a funny cover on it, will you make fun of me?
No, we will never judge your phone cover taste. Unless it has a Kim Kardashian cover then we might be tempted to make fun of you.