Customer Support Team MM
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I can't seem to find my phone listed on your site?
We have a large range of phones listed on our website but there will be occasions where some devices are no longer listed or have not been listed.It is more than likely that we currently do not pur...
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Removing your personal data from your device
Your privacy is important. Please follow the easy steps below to erase all your data before sending your device. Before you sell or give away your device, you should remove your personal informat...
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What is an IMEI Number & How To Find It
When you submit your device to us, we need to know the IMEI or SERIAL of each device you're selling. Your devices International Mobile equipment identity (IMEI) number is a unique 15 digit number. ...
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I want to send two iPhones in but I have erased them and can't find out what the capacity (GB's) are, what do I do?
Submit them as 16GB's on the website, when the staff check them if they are higher they will increase the price automatically and send you an email.
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What happens if my phone is barred or blocked by a network?
We check every device we receive through the TCF database to determine if the phone has been blocked or stolen. If your device has been blocked, we report this to the police, no payment is made and...
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Do you purchase iCloud locked devices?
The iCloud activation lock used to stop anyone from using or activating a device that's been lost or stolen and as such, we do not purchase iCloud locked devices unless they can be unlocked by the ...
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Turn Off My Activation iCloud Lock
With Apple's operating system (iOS 7 and after), Apple's security has been updated to higher levels than ever.Sometimes, the device has been erased, but it is still linked to your account, which me...
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What if my phone is locked to an overseas carrier?
Overseas carrier locked devices do not work on NZ networks, we do not purchase these phones and can only offer to recycle these for parts to keep them out of landfill. However, if you are able to ...
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If my phone is locked to Spark, One NZ, and 2degree will I receive less money for it?
Yes, if your phone is locked to Spark, One NZ, and 2degree, you may receive a reduced amount for it. This is because these carriers charge us to unlock the device. To ensure you get the full paymen...
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What payment methods do you offer?
We offer 2 types of payment methodsPayment via Bank Transfer - You will need to provide us with your Name, Bank, BSB and Account Number. Payment will be made directly to your bank account and will ...