Customer Support Team MM
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How long does payment take?
We try to be as efficient as possible when processing payments for your devices. When your device arrives at our facility it first needs to undergo a series of testing to ensure it has met the crit...
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Received confirmation of payment but money has not arrived?
If you have not received your payment within the reasonable timeframe please reach out to us through our help centre by clicking the link below. This is the fastest channel to be able to support yo...
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Why did I receive less when being paid via PayPal?
PayPal charge a 2.6% + nz$0.34 service fee when receiving payment through their service. You can use the following page to calculate fees PayPal will take from the transaction.
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Do you pay anything extra for additional batteries, cases or cases and covers?
We won't pay anything extra for additional batteries, or any accessories.
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How can I login to my account?
When you visit the MobileMonster NZ Website, simply click on the button that says "Sign In" at the top right corner of the page. This will bring you to the login screen where you can enter the det...
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I've forgotten my password, how can I reset it?
You may reset your account's password through the website. Click on [Profile] on the website, and use the password recovery tool.
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Can I check the status of my order online?
Yes absolutely, when you login simply click the "My Account" button on the top right corner of the page and this will direct you to your orders. We provide both the status of your order and the sta...
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Can I edit my address and contact details in my account?
You can edit your address and phone number in your account, by simply clicking on "Edit Details"However you cannot edit your email address as this is also your login ID. This cannot be changed.Note...
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I want to change my payment details
We do not currently offer any options to change your payment details within your account online.If you require to change your payment details simply "Submit and enquiry" with the details you requir...
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The status of my order says Rejected (Revised offer sent)
If your device was found to have faults or issues our team would have sent through an email to your registered email notifying you of the issue along with a revised payment offer.We cannot proceed ...