Customer Support Team MM
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Will you accept my device if it's stolen or counterfeit?
No, we do not purchase stolen or counterfeit goods. Under the second-hand dealers license, we are obligated to forward this device to the authorities.
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What are your delivery options?
There are 3 methods of delivery that we accept at the time of placing your order with us. Postage Method 1Self - Post (NZ Post) - If you select this option, this means you have chosen to post your ...
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How do I check the status of my order?
You can login to mobilemonster.com.nz and you can see a list of the orders you have placed with the current status for each order.
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Can I drop my device off to you?
Yes, you can! When creating a sell order using our website, you can select the drop off option as the delivery method.We will send you an email with some instructions and our address so you can com...
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I have not received my satchel?
It can take NZ Post 2-7 business days to deliver a parcel to metro areas depending on where you reside, For rural areas, delivery can take up to 10 days. If you don't receive your satchel within th...
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Do I need to send you the box and manual?
No we do not require the box or manuals for 'working' or 'as new' condition devices. The pricing that we give you is based purely on the cosmetic condition of the device. Boxes or manuals will not ...
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Do I need to send my SIM card and / or memory card with my phone?
Absolutely not! We only require the device and battery to process on our end.Your SIM card might contain personal information such as contacts saved to it so please ensure if you are not using the ...
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Do I pay for postage?
No, we do! Our reply-paid address pays for the standard shipping cost (so you can just pop it into the satchel and drop it off in any post box).However we recommend adding the tracking option to yo...
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How do i tell what model my iPhone / iPad / Apple watch is?
If you have a device but don't know or are unsure of the model of device, there are a few ways to tell. Phones and TabletsOn any device you have that is functional, you simply need to navigate the ...
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How can i tell the condition of my device?
We offer pricing based on the condition of your device to ensure you are getting the best value we are able to offer you. With this approach even if your device is has faults our pricing structure ...